Refund policy
RETURNS AND REFUNDS
Brush & Kin Studio products are made to order. Please review product descriptions, sizing information, colours and personalisation details carefully before placing your order.
CHANGE OF MIND, SIZE OR COLOUR
We do not normally accept returns or exchanges when:
• You change your mind.
• You select the wrong size or colour.
• You provide incorrect personalisation details.
• You approve a custom design proof containing an error that was visible at the time of approval.
This does not affect any rights you may have under the Australian Consumer Law or other applicable consumer-protection laws.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
If your order arrives damaged, faulty, incorrectly printed or different from what you ordered, please contact us as soon as possible at support@brushandkin.com.
Please include:
• Your order number.
• A description of the problem.
• Clear photographs showing the product and the issue.
• A photograph of the packaging where relevant.
Where possible, please contact us within 30 days of delivery so we can promptly raise the issue with our fulfilment partner. This requested timeframe does not limit any rights you may have under applicable consumer law.
After assessing the issue, we will provide an appropriate remedy, which may include a replacement, reprint or refund. Do not return an item to the manufacturer or the address shown on the parcel unless Brush & Kin Studio has provided return instructions.
CUSTOM AND PERSONALISED PRODUCTS
Custom and personalised products cannot normally be returned due to change of mind. Customers are responsible for checking names, spelling, photographs, colours and other submitted details before approving a design.
If the finished product is faulty, incorrectly produced or does not reasonably match the approved design, please contact us so we can assess the issue. Approving a design does not remove your rights regarding faulty or incorrectly supplied goods.
ORDER CHANGES AND CANCELLATIONS
Orders may enter production shortly after they are placed. Contact support@brushandkin.com immediately if you need to request a change or cancellation.
We will attempt to accommodate the request, but changes and cancellations cannot be guaranteed once production has begun. This does not affect any rights available under applicable consumer law.
REFUNDS
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.
CONTACT
For return, replacement or refund enquiries, contact:
Brush & Kin Studio
support@brushandkin.com