Shipping policy
SHIPPING POLICY
Last updated: 16 August 2026
Brush & Kin Studio products are made to order and fulfilled by selected professional printing partners. This means production time is added before shipping begins.
1. PRODUCTION TIME
Most orders are produced and dispatched within 2–7 business days after an order is submitted for production.
Custom and personalised products may require additional time for artwork preparation and customer approval before production begins.
Production can take longer during peak periods, public holidays, stock shortages or unusually high order volumes.
2. SHIPPING DESTINATIONS
We ship to many destinations worldwide. Available shipping options and charges are displayed during checkout after a delivery address is entered.
Some products or delivery methods might not be available in every country or region. If we are unable to fulfil an order to your destination, we will contact you and provide an appropriate refund.
3. ESTIMATED DELIVERY TIMES
After production and dispatch, general delivery estimates are:
• Orders fulfilled within the destination country: approximately 2–8 business days.
• International shipments: approximately 10–30 business days.
These are general estimates only. The product, print provider, delivery location, shipping method, customs processing and carrier conditions can affect delivery times.
Production and shipping estimates do not constitute guaranteed delivery dates unless we expressly state otherwise in writing.
4. SHIPPING COSTS
Shipping charges are calculated according to the products ordered, fulfilment location, destination and available delivery method.
The applicable shipping charge will be displayed at checkout before payment is completed.
5. TRACKING
Tracking information will be emailed when it becomes available. Tracking can take several business days to begin displaying updates after a parcel is dispatched.
Some delivery services or destinations may provide limited tracking information.
6. MULTIPLE PACKAGES
Products within the same order may be manufactured by different fulfilment partners or at different locations.
As a result, an order may arrive in separate packages and on different dates. Separate tracking details may be provided for each parcel where available.
You will not be charged additional shipping after checkout merely because an order is divided into multiple packages.
7. DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact support@brushandkin.com immediately. We will attempt to correct the address, but changes cannot be guaranteed once production or shipping has begun.
If an order is returned, lost or requires reshipping because an incorrect or incomplete address was supplied, additional production or shipping charges may apply. This does not limit any rights available under applicable consumer law.
8. DELIVERY DELAYS
Shipping can be affected by customs processing, carrier disruptions, severe weather, public holidays, industrial action, natural disasters and other circumstances outside our reasonable control.
If an order is significantly delayed, contact support@brushandkin.com with your order number. We will review the tracking information and assist with a carrier or fulfilment-provider investigation where appropriate.
9. LOST OR MISSING PACKAGES
If tracking shows that a parcel has been delivered but you cannot locate it, please:
• Check the delivery location and surrounding area.
• Ask other members of the household.
• Check with neighbours or building management.
• Contact the delivery carrier.
If the parcel remains missing, contact us so we can investigate. Where an order is confirmed as lost or was not delivered within a reasonable time, we will provide an appropriate remedy in accordance with applicable consumer law.
10. CUSTOMS, DUTIES AND IMPORT TAXES
International shipments may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
Unless checkout expressly states that these charges are included, customers are responsible for any applicable import duties, taxes or customs charges collected upon arrival.
Brush & Kin Studio does not control customs processing times or charges imposed by government authorities and carriers.
11. DAMAGED OR INCORRECT ORDERS
If an order arrives damaged, faulty or incorrect, contact support@brushandkin.com as soon as possible with your order number and clear photographs.
Please refer to our Return and Refund Policy for further information.
12. CONSUMER RIGHTS
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
13. CONTACT
For shipping enquiries, contact:
Brush & Kin Studio
support@brushandkin.com